in this crew, there are only two: Dr.Z and Meg NP
there are no other staff members. it's just them. (because people...)
they do utilize certain support services, such as reception or billing, in which patients interact with a live person. otherwise, they communicate directly with their patients via the Mass General Brigham patient gateway and, obviously, phone calls when need be.
this boutique model allows them to practice what they call old school medicine. they do this by eliminating, or minimizing, anything in the way of their ability to focus on what they value most: their patients.